Live / Mobile
Your ck93 account connects directly to bKash and Rocket so you can move money between your wallet and your balance without leaving the mobile screen. Every deposit route, withdrawal path and account check is inside your signed-in account area — open it there to see the steps, limits and fields that apply to your account.
Adding funds starts the moment you open the cashier tab inside your account. We've set up bKash and Rocket as the two primary mobile wallet routes for Bangladesh, so your deposit goes from your phone wallet directly into your ck93 balance. No need to navigate away from the app or browser — the deposit screen walks you through each field.
Log into your ck93 account and tap the deposit section inside the cashier tab. You will see the available wallet routes displayed there.
Select the wallet you want to use. The screen shows the account details or QR to send to — match them exactly to what you see on that screen.
Type the deposit amount, then approve the transfer inside your bKash or Rocket app when the prompt appears. Do not close the screen mid-transfer.
Once the wallet transfer completes, your ck93 balance updates. If it does not reflect within the expected window, use the support chat with your reference number.
When you want to move money out of your account, head to the withdrawal section of the cashier. We process withdrawals back to the same wallet type you used to deposit — bKash or Rocket — so the path back to your phone wallet is straightforward. The withdrawal screen shows the fields for the wallet number and the amount.
Go to the cashier inside your signed-in account and select the withdrawal option. The available payout methods will be listed based on your account's configured routes.
Choose bKash or Rocket. Enter the wallet number registered to your name — this must match the details on your account to proceed without a hold.
Type the amount you want to withdraw. The screen shows any minimum or maximum that applies to your account. Stay within those displayed limits.
Confirm the request. Your account transaction history shows the status as it moves through processing. Contact support if the status stalls without an update.
Your ck93 account may prompt you to complete an identity or wallet ownership check at certain points — usually before a first withdrawal or when the account flags a mismatch. We don't publish a fixed document list because the fields shown in your account area depend on the specific check triggered.
The verification request appears inside your account, usually near the withdrawal or profile section. Follow only those on-screen instructions — do not act on requests sent outside the platform.
Each verification step lists the specific fields or documents it needs. Complete those fields as shown. Partial submissions or extra attachments not requested can delay the review.
If a wallet ownership check is triggered, confirm that the bKash or Rocket number you use for transactions is registered under your own name — not a third party.
If a verification step is confusing, open the support chat from inside your account. The team can clarify what the specific prompt requires without you leaving your session.
The payment routes on your ck93 account are set up for Bangladesh mobile wallets and bank transfers. bKash and Rocket are the primary deposit and withdrawal channels — both are available directly inside the cashier without redirecting to an external page. Nagad and Upay availability depends on your account configuration and region eligibility. Bank Transfer is listed as an option for accounts where mobile wallet limits apply.
Mobile wallet deposit and withdrawal route. Select bKash inside the cashier, match the account number shown, and confirm via your bKash app.
Dutch-Bangla Bank's mobile wallet. Available for deposits and withdrawals from the cashier. Enter the Rocket number registered to your own account.
Available on eligible accounts. Check the cashier tab to confirm if Nagad appears as an active route for your account region and configuration.
Listed on supported account types. Route availability is shown in the cashier; follow the fields that appear when you select it.
Available for accounts where a direct bank route is configured. Details and limits appear inside the cashier when the option is active on your account.
Every deposit and withdrawal creates two records: one on your bKash or Rocket transaction history, and one inside your ck93 account transaction log. Keeping both in view makes it straightforward to spot any gap.
Your ck93 account log and your bKash or Rocket app each generate a reference for the same transaction. Note both at the time of the transfer — they are the primary details support will ask for if there is a discrepancy.
The account transaction log shows status labels such as pending, processing or completed. A status that stays on pending longer than expected is the signal to open a support chat, not to send a duplicate transaction.
Open the history or statement tab inside your signed-in account to see a full list of deposits and withdrawals. Filter by date if you need to locate a specific transaction among recent activity.
Save the wallet confirmation screen for each deposit or withdrawal. A screenshot showing the amount, recipient details and transaction time is the most useful evidence if a query needs to be raised with support.
Your ck93 account and banking activity sit behind a set of checks designed to keep your wallet connections and balance access under your own control. We don't share account credentials with third parties, and the cashier only processes wallet numbers that match the identity details on your account.
Before entering login or payment details, confirm you are on ck93. Phishing pages copy site layouts; the domain in your browser address bar is the check that matters. Bookmark the correct URL after your first visit.
We verify that the bKash or Rocket number on a withdrawal request belongs to the account holder. Submitting a wallet number registered to another person holds the payout until support completes a manual review.
Account checks are triggered by the platform when specific conditions are met. Follow only the instructions shown inside your account area — we do not request documents through external email or messaging apps.
If a transaction looks wrong or an account prompt is unclear, open the chat from inside your signed-in session. In-session support has direct access to your account state and can act faster than contact through external channels.
These questions cover what we hear most from members about deposits, withdrawals and account checks on ck93. If your question is not here, open the support chat from inside your account for a direct answer.
bKash and Rocket are the primary deposit wallets on ck93 for Bangladesh. Nagad and Upay may also appear in your cashier depending on your account configuration. Open the cashier tab in your signed-in account to see which routes are active for you.
If your bKash transfer completed but the balance has not updated, note the wallet transaction reference number and open the support chat from inside your ck93 account. Avoid sending a second deposit before the first one is resolved — duplicate transfers complicate the review.
Minimum and maximum withdrawal amounts are shown inside the withdrawal section of your cashier when you select a method. We do not publish a fixed global minimum here because limits can vary by account type and payment route.
No. Withdrawals must go to a wallet registered under your own name. If the number you submit does not match your account identity details, the withdrawal will be held for a manual review by account support before any payout is processed.
The documents or fields required depend on the specific check triggered on your account. Follow the instructions shown in your account area exactly — only submit what that screen requests. If the steps are unclear, open the in-session support chat for clarification.
Open the history or statement section inside your signed-in ck93 account. Each transaction shows a reference number, status label and amount. You can filter by date to locate a specific entry. Keep your wallet transaction IDs alongside these for a full match.