Live / Mobile
ck93 keeps this policy short and direct so you know exactly what data we collect, why we hold it, and what you can do about it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you create an account with ck93, we collect the information you provide directly — your name, contact details and login credentials. We also record activity that your device sends automatically, such as browser type, session timestamps and the pages you open within the lobby. Payment transactions processed through bKash or Rocket generate their own records on those networks; we hold a reference to each transaction on our side but do not store your full wallet credentials. We use this information to operate your account, verify identity where required, and respond to support requests. We do not sell your personal data to third parties for their own marketing. Where we work with third-party service providers — for example, studios supplying game content — those providers handle only the data they need to run their service. Data is retained for as long as your account remains active and for any period required under applicable law in the jurisdictions where we operate. How long we hold specific records may vary depending on local regulatory requirements. If you have a question about a specific data category, you can contact us through the routes listed in this policy.
Transaction references from bKash deposits are held in your account wallet history. We do not store your bKash PIN or full mobile number beyond the reference needed to match a transaction.
Rocket payment records follow the same approach. We keep a reference ID and amount on our side; your Rocket credentials stay within your own wallet account and the Rocket network.
Login history, session data and account changes are stored against your profile. You can review recent activity by opening the account section after signing in.
This policy covers data we collect and process directly through ck93. It does not extend to external networks or services you reach from our platform. Understanding the boundary helps you know where to direct a query.
Login sessions, device identifiers and account settings are within scope. We manage these records directly and you can request a review or correction through our support route.
Payment references from bKash and Rocket deposits sit within scope on our side. The wider transaction record, including your wallet balance and transfer history, remains under each payment network's own privacy policy.
Pages you visit, game sessions you open and lobby navigation data fall within scope. Game studios such as CQ9 and Pragmatic Play receive session data only to the extent needed to run the game you have opened.
Links or embedded content pointing outside ck93 are outside this policy's scope. We cannot control how third-party sites or payment networks handle your data once you leave our platform.
Your data is not a passive record. There are concrete steps available to you right now. Sign in and open the account section to review the personal details we hold — your contact information, login history and linked payment references are all visible there. If anything is out of date or incorrect, you can update standard fields directly in your profile. For changes that require manual review, such as a name correction or a query about a transaction reference, reach out to our support team using the contact routes listed on the support section of this page. We will confirm receipt of your request and work through the correction with you. If you want to understand what specific data category we hold or why, ask us directly — a clear question gets a clear answer. Eligibility to exercise certain rights may depend on your local law and the region from which you access the platform. We will tell you if a specific request falls outside what we can process.
Open the account section after signing in to see your personal details, session history and payment references. No separate request is needed to view standard account data.
Update contact details directly in your profile settings. For fields that are locked or require identity verification, contact support and we will guide you through the correction process.
If you want to know why we hold a specific piece of data or how long we keep it, send your question through the support routes below. We respond with the specific data category in scope.
For a broader request — such as understanding all data held against your account — contact us directly. We will confirm the request and explain the steps, including any local-law considerations.
If this policy raises a question you cannot answer from your account page, use one of the contact routes below. We handle data queries through the same support channels available for account help. Availability and response depend on the route you choose and your eligible region.
Open the live chat widget from any page on ck93. Use this route for straightforward data questions or to ask where to find a specific account record.
Send a written query to the support email address published on our contact page. Email is the recommended route for formal data correction requests or anything that needs a written record.
The help section inside your signed-in account includes articles on data, privacy and account settings. Check there first — many common questions are answered without needing to contact us.
We apply consistent practices across data storage, cookies, account security and retention so that the policy you read here reflects what actually happens on the platform. If something changes, we update this page and note the revision at the top.
We use cookies to keep your session active while you move between the lobby, account settings and game rooms. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the site loads on your phone.
Passwords are stored in hashed form — we do not hold your password in plain text. Suspicious login activity triggers a review process. If you notice account access you did not initiate, contact support immediately using the routes above.
We keep account and transaction records for as long as your account is active and for any period required by applicable law in your region. When retention is no longer required, records are deleted or anonymised according to our internal schedule.
When this policy changes materially, we update the revision date at the top of the page and may notify you via your registered contact details. Continued use of the platform after an update means you have had the opportunity to review the revised terms.
These are questions that come up regularly when members read through the policy. If yours is not listed here, reach out through live chat or the support email and we will answer directly.
We collect the details you enter during registration — name, contact information and login credentials. After that, session data and device information are recorded automatically. Payment references from bKash or Rocket are stored as transaction records against your account.
We do not sell your data. We share information only with service providers who need it to operate part of the platform — for example, game studios receive session data to run a game you open. Each provider is limited to what their service requires.
Sign in and open the account section. Your profile, session history and payment references are visible there. For a full picture of a specific data category, send a written request through the support email and we will confirm what we hold.
Standard fields like contact information can be updated directly in your profile settings. If a field is locked — for example, after identity verification — contact our support team and they will guide you through the correction steps.
Retention depends on applicable law in your region and the type of record. Transaction references and identity data may be kept for a legally required period even after an account closes. We will tell you the specific retention period if you ask.
Our policy covers the data we hold on our side — the transaction reference and amount. Your bKash or Rocket wallet, balance and full transfer history are governed by each payment network's own privacy policy, not ours.