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These terms set out the rules that apply when you open and use a ck93 account. Access and eligibility depend on your local law and the eligible regions we support — please read these terms before you start.
By creating an account on ck93, you confirm that you have read these terms and that you meet the eligibility conditions for your region. These terms form the full agreement between you and ck93 for use of the platform, covering your account, wallet activity, game access and any support interactions. We may update these terms when our services change or when regulatory requirements in supported regions require it. When we update them, the revised version takes effect once posted on this page. If you continue to use your account after a revision, that counts as acceptance of the updated terms. Where local law in Bangladesh affects how a term applies to you, that law takes precedence over the general wording here — we do not override local obligations. Your bKash or Rocket wallet transactions are processed through the payment rails those services operate; ck93 sets the deposit and withdrawal conditions on our side, but the wallet provider's own terms also apply to each transfer. If any clause in these terms is found unenforceable, the remaining clauses continue in full effect. Questions about these terms can be directed to our support team through the contact routes listed on this page.
These terms apply to your ck93 account and everything you do inside the platform. Some areas have specific boundaries — knowing them helps you understand what we are responsible for and what sits with a third-party provider or your own device.
These terms fully cover your account login, session management, password security and account closure. Any action taken from your registered account is your responsibility unless you report unauthorised access to our support team promptly.
Deposits and withdrawals processed via bKash or Rocket fall under these terms for the ck93 side of the transaction. The payment provider's own policies govern how the transfer moves through their network.
Game content supplied by studios available on ck93 — including titles, interfaces and results — is covered by these terms. Availability of specific content may vary by region depending on local law and eligible access conditions.
External links, partner sites and any service not hosted directly on ck93 fall outside the scope of these terms. We are not responsible for third-party content, privacy practices or service interruptions from those providers.
These terms are not one-directional — you have practical choices available to you as an account holder. You can review your transaction history directly in the wallet section of your account, where every bKash and Rocket movement is recorded with a timestamp. If any detail in your account profile is incorrect — name, contact number or linked payment method — you can update it through the account settings page; fields that require identity verification will prompt you to follow the steps shown there. You have the right to ask us a question about how any term applies to your account, and our support team is the right route for that. You can also request the closure of your account at any time by contacting support; we will confirm the request and process it according to the steps in our account closure policy. None of these actions require you to explain your reasons beyond the standard verification steps we show on screen.
Your full wallet and session history is visible in the account area. Check the transaction log after any bKash or Rocket deposit to confirm the amount posted correctly.
Update your registered mobile number, email or wallet reference through the account settings fields. Verification steps are shown on screen at each change point.
If a term is unclear or you need clarification on how it applies to your account, contact our support team directly. We will respond through the same channel you used to reach us.
You may close your account by contacting support at any time. Outstanding wallet balances must be handled according to the withdrawal steps shown in your account before closure is finalised.
If you have a question about these terms or need to report a concern, use the contact routes available in your account. We handle policy questions through the same support channels as account and wallet queries — there is no separate form.
Start a live chat session from the support icon in your account. This is the fastest route to raise a terms question or flag an account concern while you are signed in.
Send a written query to our support email address listed on the contact page. Use this route for formal policy questions or requests that need a written record.
The help centre inside your account covers common terms questions with step-by-step answers. Check there first before reaching out — most account and wallet queries are answered without waiting.
We keep your account data only for as long as it is needed for the purposes described in these terms and in our privacy policy. Account security sits with both sides: we protect session data on our end, and you are responsible for keeping your login credentials private and not sharing your account with anyone else.
We retain account and transaction records for the period required to support your account and meet any applicable legal obligations. When data is no longer needed for those purposes, we remove it according to our internal retention schedule.
We use cookies to keep your session active and to remember your account preferences across visits on the same device. You can manage cookie settings through your browser; some account features may not work correctly if session cookies are disabled.
Your account is tied to your registered mobile number and login credentials. If you suspect unauthorised access, contact support immediately through live chat or email. Do not share your password or OTP with anyone, including messages that claim to be from ck93.
If you want to request a correction to data we hold, ask a question about retention, or formally object to how a term applies to you, contact our support team in writing. We will acknowledge and respond through the same channel.
These answers cover the questions we hear most often about how ck93's terms work in practice. If your question is not here, contact our support team through live chat or email.
Yes, for the ck93 side of the transaction. When you deposit via bKash, our terms cover how the funds are credited to your account wallet. bKash's own terms cover the transfer on their network. Both sets of conditions apply at the same time.
We post the revised version on this page and it takes effect from that date. If you continue using your account after the update, that is taken as your acceptance of the new terms. We do not send individual notifications for every revision, so checking this page periodically is advisable.
Access and eligibility depend on your local law and the eligible regions we support. We do not make legal determinations on your behalf — it is your responsibility to confirm that accessing the platform is permitted under the laws that apply to you.
Contact our support team via live chat or email and request account closure. Any remaining wallet balance must be withdrawn before the closure is finalised. The support team will walk you through the steps shown in the account closure process.
Reach our support team in writing through the email route listed on the contact page. State which term you are questioning and how it applies to your situation. We will review and respond; if you disagree with the outcome, you may close your account as described above.
Game content from studios available on ck93 is covered for the purposes of access and fair play within the platform. Studios supply game content only; they are not party to your account agreement with ck93. Any technical issue with a game title is handled through our support team.