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ck93 operates under a defined set of terms that govern how your account, transactions and access to our platform work. Your use of this site — including any bKash or Rocket activity through your account wallet — is subject to applicable local law and the eligible regions we serve.
The terms published on this page set out the conditions under which ck93 makes its platform available. Access to the site and your account is permitted only where local law in your jurisdiction allows it. We do not represent that everything on this platform is lawful, available or appropriate in every location — you carry the responsibility of checking your local legal position before you proceed. When you create or continue using an account, you confirm that you have read and accepted the terms that apply at that time. We may update these terms when our operations, policy obligations or platform features change; the current version is always available on this page. Any bKash or Rocket transaction you initiate through the account wallet is additionally governed by the payment provider's own terms, and both sets of terms apply together. We keep a record of accepted versions against your account. If a section of these terms is found unenforceable in your jurisdiction, the remaining sections continue in effect. Questions about the terms can be directed to our support channel at any time.
Our legal terms apply across four distinct areas of your relationship with this platform. Understanding the boundary of each area helps you know where to direct a question or dispute.
Terms governing how you create, verify and maintain your ck93 account apply in full. This includes login credentials, device continuity between mobile browser and desktop, and the conditions under which access may be suspended or closed.
Deposits and withdrawals processed through bKash or Rocket are covered by our platform terms alongside the payment provider's own conditions. Both sets of terms operate together; neither overrides the other.
Game content, promotional notices and editorial material published on this site fall within our terms. Game titles from CQ9, Pragmatic Play, Microgaming and Joker are governed by each studio's licensing arrangements in addition to our platform rules.
External services — including payment processors and game studios — operate under their own agreements. We are not responsible for the terms those providers apply. Where a third-party term conflicts with ours, the area of conflict should be raised with our support team.
You hold several practical rights in relation to your account and the data we hold against it. These rights are yours to exercise at any time by contacting us through the support routes listed on this page. Reviewing your account activity is straightforward — open your account dashboard and navigate to the transaction history section to see all recorded deposits, withdrawals and wallet transfers, including bKash and Rocket entries. If any account detail is out of date or incorrect, you can request a correction through the account settings page or by raising a support ticket. Where you believe a policy has been applied incorrectly to your account, you have the right to ask us to review that decision. We aim to acknowledge receipt of a policy question and provide a substantive response through our stated contact route. No correction or review request requires you to provide more personal information than we already hold — only what is needed to identify your account and the specific record in question.
Open the transaction history in your account dashboard to view every deposit, withdrawal and wallet event we have recorded, including bKash and Rocket entries.
Request a correction to your name, contact information or account status through the account settings page or by raising a support ticket with the details that need updating.
If you believe a term has been applied to your account in a way you did not expect, contact support with your account reference and the specific section you want reviewed.
For access issues, suspended accounts or wallet discrepancies involving bKash or Rocket, our support team can walk you through the verification steps shown in your account at the time.
For any question related to these legal terms, your rights or an account decision, you can reach our team through the routes below. Use the channel that suits your situation — written queries through email create a record you can refer to later.
Open the chat widget from any page on ck93 to connect with a support agent directly. Use this for account access questions or to raise an urgent policy concern.
Send written policy questions or correction requests to the support email address published in the site footer. Email creates a written record of your query and our response.
The Help section in your logged-in account area contains policy summaries, account steps and published terms. Check here first for answers to common questions before contacting the team.
We apply a set of consistent practices to how we store, use and protect the information connected to your account. These practices are part of our legal obligations and part of how we keep your account intact across devices.
We retain account records — including transaction entries for bKash and Rocket activity — for as long as required by the terms you accepted and by applicable policy obligations. You can request a summary of the data we hold at any time via the support routes on this page.
We use cookies to maintain your session across your mobile browser and desktop. Cookie preferences can be reviewed in the site footer. Disabling all cookies may affect your ability to stay signed in between visits.
Your account is protected through the login credentials you set at registration. If you suspect unauthorised access, change your password immediately from account settings and contact support to flag the activity against your account record.
When we update these terms in a way that materially affects your account, we publish the updated version on this page and flag the change in your account notification area. Continued use of the platform after a change constitutes acceptance.
These are the questions we hear most often about how our terms apply to your account, your rights and your data.
Access and eligibility depend on your local law and the eligible regions we serve. If local law in your jurisdiction permits use of this type of platform, you can create and use an account under the terms published here. You are responsible for confirming your own legal position before you proceed.
The current version is always published on this page. When we make a material change, the update date shown here changes and a notice appears in your account. We do not send updated terms by default — checking this page is the reliable way to stay current.
Open account settings and update the relevant field directly, or raise a support ticket through live chat or email with the specific detail you want corrected. We will verify your identity against the record we hold before making any changes to sensitive fields.
Our platform terms cover the transaction record we hold on our side. The bKash or Rocket payment provider also applies their own terms to the wallet activity on their end. Both sets of terms apply together; a dispute about the wallet itself should be raised with the respective payment provider as well as with us.
We retain account and transaction records for the period required under the terms you accepted and under applicable policy obligations. You can ask for a summary of the data we hold by contacting support through email or live chat with your account reference.
Contact our support team through live chat or email, quoting your account reference and the specific term or decision you want reviewed. We will log your query and provide a substantive response. If the matter is not resolved to your satisfaction, the contact routes on this page remain open for further follow-up.